Larry Sherman leads parts operations at two of The Niello Company's luxury dealerships, Jaguar Land Rover Sacramento and Land Rover Rocklin. With more than four decades in automotive retail, he's learned that some of the biggest threats to dealership profitability are the ones nobody thinks to measure.
What if your dealership doesn't need more customers, more technicians, or more service bays to make significantly more money?
In this conversation with David Spisak, Sherman exposes the hidden inefficiencies quietly eating into fixed ops profitability, including one everyday parts department practice that can cost dealerships far more than most managers realize.
And his solution? It challenges how dealerships have operated for decades.
They also uncover:
Why strong technician hours don't always translate into strong gross profit.
The overlooked operational bottleneck that steals productive time every day.
Why Sherman believes 25% of service business could eventually happen outside the dealership.
How to expand service capacity without investing millions in new facilities.
What the best fixed ops leaders understand about trust, retention, and profitability.
The most expensive problem in your service department might be one your financial statement isn't showing you. And the solution could already be inside your dealership.
Connect with David Spisak to Achieve Exponential Growth:
Linkedin: https://www.linkedin.com/in/davidspisak/
Website: https://www.davidspisak.com
Phone: +1 (510) 604-0308
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