Matt Leone: How DriveCentric Is Changing the Way Dealers Win Customers (Part 2)
If you listened to part one, you know where Matt Leone came from.
Now it's time to talk about where he's taking the industry.
In part two, we get into the conversation that I think every dealer, every GM, and every person making technology decisions in this business needs to hear. We talk about why the traditional CRM was broken before most people admitted it. Why the difference between a management platform and an engagement platform is costing dealerships more than they realize. Why 140 dealerships a month are making the switch to DriveCentric. And why Matt believes the CRM category is more relevant now in the age of AI than it has ever been — just not in the way most people think.
I've been in this business since 1981. I've watched technology promise to change everything and deliver very little. If part one made you think differently about where great leaders come from, part two will make you think differently about where your dealership is going.
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