How Dealers Are Losing Six Figures in Fixed Ops with Mark Queen (NADA26)

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Are you unknowingly leaking six figures a year through your service lane?

In this episode, I sat down with Mark Queen, Founder and CEO of Skaivision, for one of the most practical, eye-opening conversations we’ve had about dealership acquisition strategy and fixed ops performance.

And I’ll be honest…

This one exposed some uncomfortable truths.

We talk about why most dealers are chasing more leads when the real opportunity is already driving onto the lot every single day.

We unpack how timing not volume is the hidden lever behind higher service-lane acquisition rates.

We explore what 3 million monthly AI-driven customer conversations are revealing about buying signals, ghosted opportunities, and why handoffs inside the dealership are quietly killing ROI.

But here’s what makes this conversation different:

It’s not hype about AI.

It’s about discipline.

It’s about transparency.

It’s about turning the service drive into a strategic growth engine instead of a reactive repair department.

There’s a moment in this episode where we talk about the $89 oil change being the gateway to lifetime customer value.

That idea alone is worth the listen.

If you’re serious about improving dealership profitability, increasing service retention, accelerating acquisition from the lane, and tightening your operational efficiency heading into 2026…

You’ll want to hear this one in full.

Because once you see where the leaks actually are, you won’t be able to unsee them.

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The 2026 Dealer Reality Check with Inga Maurer (NADA26)